Guest Services Team Member
Our treasured spaces are cosy, intimate places to reconnect. Our natural warmth is relaxed, but still professional. We are our guests’ loyal friend: trustworthy and familiar.
Rufflets is a stunning hotel set in ten acres of manicured gardens. Our discerning guests choose us because they know that they will receive the best service and you will feel the difference as soon as you step through the front door.
As well as the hotel operation, including 26 unique bedrooms and self-catering lodges and dining areas, we also take care of an award-winning events business in our function rooms, so there’s never a dull moment.
The Rufflets Crew are multi-taskers and can take care of a guest’s every need under their own steam. From check-in, to a frothy cappuccino, to the lowdown on the best visitor attractions, we can do it all. Our people are big-hearted and generous in their attention, and our guests know that we will always go the extra mile to make their time with us extra-special.
This is a full-time position for an experienced hospitality professional who has career advancement and development in mind. There will be an opportunity to work across the business: from welcoming guests to making reservations, serving breakfast, lunch, dinner or looking after private events. The successful candidate will be able to move seamlessly between food service, bar service, hosting and administration duties.
Share Happiness – We show our happiness by being proud, accountable, caring, excellent in what we do and by being a family. So, our guests can live their happiness through extra-ordinary experiences in an extra-ordinary place.
Genuinely Hospitable – We take a genuine and sincere interest in our guests’ experience and in our fellow team members, we are gracious and welcoming hosts, passionate about creating extra-ordinary experiences.
Meaningful altruism – We seek and embrace diversity, opinions, preferences, we treat others the way we want to be treated.
Act with integrity – We are honest, we do the right thing, we are fair, we act with our core values always at heart.
Responsible – To communicate, to do – implement, to always improve, to add value, to be an ambassador for ourselves and Rufflets, to take ownership and be accountable.
Uniqueness – We are unique in our offering, product and delivery set within a uniquely historical destination: it’s the land, the people and its produce.
Authenticity – A clear stream that runs through Rufflets and everything we do and say. Simplicity of thoughts, produce and execution.
Generosity of Spirit – We wear big-heartedness and kindness on our sleeves. Reliable, dependable, trustworthy, able to deliver on what we say.
If your values match ours, we are looking for your ability to…
- captivate guests and fellow team members
- anticipate desires and interpret situations
- care with simply wonderful gestures
- deliver an outstanding guest experience
- adapt quickly to different situations
- meet tricky situations with confidence, resulting in swiftly positive decisions
- share your outgoing personality by being friendly and approachable
- exude bags of energy and enthusiasm in working as part of a team
- demonstrate your natural curiosity by being an effective learner, genuinely interested in improving and growing your knowledge and skills
- put your good IT skills into practice
- wave your ‘jazz hands’ while enacting Rufflets hospitality
At least three years’ experience working in a four/five-star hotel and/or high standard restaurant setting is essential. If you feel that you are like one of us, we would love to hear from you.
While Rufflets is only a 10-minute walk from the outskirts of St Andrews, it’s not on a regular bus route: so please consider your transport options before applying.